Lunawood’s NPS Reaches Record High – 73

Feedback from our customers shows that their satisfaction with our company and the way we do business has reached a record high. In the NPS (Net Promoter Score) survey conducted between November and December 2024, Lunawood’s customer satisfaction reached an impressive score of 73.

The feedback highlights that, in addition to our product offering, the level and quality of our customer service are exceptionally high and consistently implemented throughout the organization.

“It’s great that our expertise and teamwork are recognized and felt all the way to the customer,” says Maija Masalin, VP of Customer Experience. “The feedback we have received, combined with the changes we have made in our customer interface work, is bearing fruit,” continues Masalin.

Congratulations and thanks to everyone at Lunawood! May we continue to fulfill our customer promises and provide a first-class customer experience.

NPS®️, or Net Promoter Score, refers to the recommendation index, i.e. how likely customers are to recommend a company, product or service to their friends or colleagues. The question is answered on a scale of 0 to 10, where 1 means very unlikely to recommend and 10 means very likely to recommend. NPS is calculated by subtracting the percentage of reviewers from the percentage of recommenders. The number ranges from -100 (no referrers) to 100 (all customers are referrers).